Elite Architecture failed to honor their commitment

I purchased a item from Elite Architecture on July 31, 2024. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Baylee G. who promised to escalate my case, but I've heard nothing since.

I purchased a item from Elite Architecture on July 31, 2024. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Baylee G. who promised to escalate my case, but I've heard nothing since.