Delayed delivery from Design Bros Dresden

Just wanted to follow up on my complaint regarding Design Bros Dresden. I haven't heard anything back yet, and the router I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our extended warranty. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Design Bros Dresden, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $469.45 to your original payment method 2. Added a $469.45 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-1CEB3AD8 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Richard Garcia Customer Advocacy Manager Design Bros Dresden

ComplaintNest Administrator Update: We have received confirmation from Design Bros Dresden that they are actively working to resolve your complaint. Their representative, Mary Garcia, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team