Overcharged by Fusion.Stream for service
Complaint Details
I am writing regarding order #ORD-4717-ZVX-6866 placed with Fusion.Stream on April 20, 1973. I paid $328.46 for tool, but when it arrived, I discovered had repeated billing errors. I've made numerous attempts to contact customer service, but Connor X. and other representatives have not been helpful in resolving this matter.
Comments (2)
Tanya Greenfelder
May 10, 2025 05:32I'm adding this comment to provide additional information. The coffee maker from Fusion.Stream not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Zachery Kerluke
May 17, 2025 05:27Dear valued customer, Thank you for bringing this matter to our attention. We at Fusion.Stream take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our microwave and have initiated an internal investigation (Reference: REF-151F5AA4). One of our specialists from our Quality Assurance will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Miller Account Manager Fusion.Stream Customer Relations
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