Solid Renovations refused to address issue

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Solid Renovations. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Solid Renovations take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our catering service and have initiated an internal investigation (Reference: REF-908D139F). One of our specialists from our Client Satisfaction will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Clark Support Team Lead Solid Renovations Customer Relations