False promises made by Fiber Technologies representative

After speaking with Joseph Young from the Quality Assurance at Fiber Technologies, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Fiber Technologies take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our kitchen knife set and have initiated an internal investigation (Reference: REF-5D9CDE92). One of our specialists from our Resolution Center will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Rodriguez Customer Service Manager Fiber Technologies Customer Relations

ComplaintNest Administrator Alert: We have noticed that Fiber Technologies has not yet responded to your complaint about their customer support plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team