Unsatisfactory resolution from Fiber-Cast Chelyabinsk

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Fiber-Cast Chelyabinsk has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium account.

Dear customer, I am reaching out regarding your recent complaint about our technical support package. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Support Executive at Fiber-Cast Chelyabinsk, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $325.32 to your original payment method 2. Added a $325.32 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-4009FB33 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, John Jones Client Support Executive Fiber-Cast Chelyabinsk