Frustrated with Fiber-Cast Chelyabinsk's lack of response

It's now been 12 days since my initial complaint, and Fiber-Cast Chelyabinsk still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their subscription plan.

Dear valued customer, Thank you for bringing your concerns about our coffee maker to our attention. We at Fiber-Cast Chelyabinsk are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective coffee maker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary coffee maker accessory kit valued at $194.62 Please contact our dedicated resolution team at support@Fiber-Cast Chelyabinsk.com with your preferred delivery date and time, referencing case number REF-9F17B994. We truly value your business and appreciate the opportunity to make this right. Best regards, Taylor Thomas Technical Support Director Fiber-Cast Chelyabinsk