Unsatisfactory resolution from Connect.Cast
Complaint Details
I'm writing to complain about the training session I received from Connect.Cast. After paying $339.79 for subscription, I found that it is not compatible as claimed. I've tried resolving this with your customer service team multiple times, including speaking with Jeremy D., but have not received a satisfactory resolution.
Comments (2)
Itzel Prosacco
Apr 28, 2025 05:16It's now been 7 days since my initial complaint, and Connect.Cast still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their design service.
Gerta Simon
May 20, 2025 05:49Dear customer, On behalf of Connect.Cast, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-A27E3F01) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Robinson Resolution Specialist Connect.Cast
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