Cast Providers failed to honor their commitment

I've received an email from Karen Allen at Cast Providers offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The vacuum cleaner was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our coffee maker to our attention. We at Cast Providers are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 22, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective coffee maker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary coffee maker accessory kit valued at $71.12 Please contact our dedicated resolution team at support@Cast Providers.com with your preferred delivery date and time, referencing case number REF-3DCEB3FF. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Lewis Quality Assurance Director Cast Providers

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Cast Providers of this issue through multiple channels. They have acknowledged receipt of this complaint on May 11, 2025 and have assigned it reference number REF-3DCEB3FF in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team