Overcharged by Innovative Engineering & Sons International for service

An update to my situation: I've now spoken with three different representatives from Innovative Engineering & Sons International, and each has given me conflicting information about how to resolve the issue with my kitchen knife set. This is extremely frustrating.

Dear valued customer, Thank you for your complaint regarding the air purifier you purchased on April 30, 2025. At Innovative Engineering & Sons International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $203.20 2. A replacement air purifier with an extended warranty 3. A store credit of $203.20 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-1AB4EABB. We value your business and hope to restore your confidence in our company. Best regards, Taylor Johnson Service Excellence Manager Innovative Engineering & Sons International

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Innovative Engineering & Sons International's mattress and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Innovative Engineering & Sons International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team