Misleading advertising by ConnectFiber
Complaint Details
I have been a loyal customer of ConnectFiber for several years. However, my recent experience has been extremely disappointing. I ordered platform (order #ORD-4756-WQM-7328) on July 11, 1976, and have encountered was denied a refund. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Mckenna Kuhic
Apr 26, 2025 06:11The situation with ConnectFiber has gotten worse. Now they're claiming I never purchased the consultation service, despite me providing the receipt and reference number REF-F3C4DB61 multiple times.
Zachery Kerluke
May 14, 2025 06:01Dear customer, On behalf of ConnectFiber, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-F3C4DB61) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Miller Account Manager ConnectFiber
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