Quality issues with Wave.Signal product

I've received an email from Thomas Wilson at Wave.Signal offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The microwave was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at Wave.Signal take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-C3EEB879). One of our specialists from our Resolution Center will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Smith Client Support Executive Wave.Signal Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Wave.Signal of this issue through multiple channels. They have acknowledged receipt of this complaint on March 29, 2025 and have assigned it reference number REF-C3EEB879 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team