Overcharged by WirelessNet for service
Complaint Details
On March 5, 2015, I signed up for WirelessNet's warranty service at their New Garth, Maryland location. I was told that the service would include product, but after paying $382.29, I discovered this wasn't the case. When I called to resolve this, Alivia S. was unhelpful and refused to address my concerns.
Comments (2)
Clemens Wiza
May 11, 2025 05:16I'm adding this comment to provide additional information. The air purifier from WirelessNet not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Henrik Fritsch
May 25, 2025 05:47Dear valued customer, Thank you for your complaint regarding the mattress you purchased on March 30, 2025. At WirelessNet, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $172.12 2. A replacement mattress with an extended warranty 3. A store credit of $172.12 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-DFC30173. We value your business and hope to restore your confidence in our company. Best regards, Casey Anderson Client Satisfaction Manager WirelessNet
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