Signal-Signal provided defective product

The situation with Signal-Signal has gotten worse. Now they're claiming I never purchased the delivery service, despite me providing the receipt and reference number REF-6B5BF4D4 multiple times.

Dear valued customer, Thank you for your complaint regarding the blender you purchased on April 10, 2025. At Signal-Signal, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $399.89 2. A replacement blender with an extended warranty 3. A store credit of $399.89 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6B5BF4D4. We value your business and hope to restore your confidence in our company. Best regards, David White Customer Success Manager Signal-Signal