Pro Design refused to address issue

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Pro Design has been much more responsive, though we still haven't reached a satisfactory resolution regarding their installation service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Pro Design take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-B6D3C058). One of our specialists from our Quality Assurance will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Young Customer Experience Specialist Pro Design Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Pro Design that they are actively working to resolve your complaint. Their representative, Sarah Jackson, has committed to contacting you within 7 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team