Billing dispute with Expert Works Shanghai Corp.

I'm updating my complaint because Expert Works Shanghai Corp. finally contacted me today. They've offered to replace the smartphone, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Expert Works Shanghai Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $213.31 Please contact our dedicated resolution team at support@Expert Works Shanghai Corp..com with your preferred delivery date and time, referencing case number REF-117007D7. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Walker Customer Retention Director Expert Works Shanghai Corp.

ComplaintNest Administrator Update: We have received confirmation from Expert Works Shanghai Corp. that they are actively working to resolve your complaint. Their representative, Casey Thomas, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team