Unresolved issue with Expert Works Shanghai Corp. product
Complaint Details
On October 1, 2006, I signed up for Expert Works Shanghai Corp.'s customer support at their East Zella, Louisiana location. I was told that the service would include system, but after paying $546.98, I discovered this wasn't the case. When I called to resolve this, Oleta P. was unhelpful and refused to address my concerns.
Comments (2)
Easter Schimmel
May 14, 2025 05:37I'm updating my complaint because Expert Works Shanghai Corp. finally contacted me today. They've offered to replace the smartwatch, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Gabriela Pietsch
May 12, 2025 06:06Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on March 29, 2025. At Expert Works Shanghai Corp., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $334.70 2. A replacement wireless speaker with an extended warranty 3. A store credit of $334.70 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-9C0DDEDC. We value your business and hope to restore your confidence in our company. Best regards, Jennifer Lee Quality Assurance Manager Expert Works Shanghai Corp.
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