Refund refused by Expert Works Shanghai Corp.

I've received an email from John Thompson at Expert Works Shanghai Corp. offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The television was clearly defective from the start.

Dear customer, On behalf of Expert Works Shanghai Corp., I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-9E2A9534) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Richard Thompson Brand Representative Expert Works Shanghai Corp.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Expert Works Shanghai Corp.'s tablet and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Expert Works Shanghai Corp. and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team