Homes Bros LLC failed to honor their commitment

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Homes Bros LLC has been much more responsive, though we still haven't reached a satisfactory resolution regarding their repair service.

Dear customer, I am reaching out regarding your recent complaint about our loyalty program. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Customer Representative at Homes Bros LLC, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $334.44 to your original payment method 2. Added a $334.44 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-02F6C78D for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Hayden Harris Senior Customer Representative Homes Bros LLC

ComplaintNest Administrator Update: We have received confirmation from Homes Bros LLC that they are actively working to resolve your complaint. Their representative, Charles Clark, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team