Frustrated with Premier-Homes Ottawa's lack of response

I've received an email from Linda White at Premier-Homes Ottawa offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The router was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Premier-Homes Ottawa are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $399.39 Please contact our dedicated resolution team at support@Premier-Homes Ottawa.com with your preferred delivery date and time, referencing case number REF-1C150C70. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Jones Technical Support Director Premier-Homes Ottawa

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Premier-Homes Ottawa's laptop and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Premier-Homes Ottawa and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team