Warranty claim denied by LinkLink

I'm updating my complaint because LinkLink finally contacted me today. They've offered to replace the smart thermostat, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our furniture set to our attention. We at LinkLink are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective furniture set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary furniture set accessory kit valued at $363.24 Please contact our dedicated resolution team at support@LinkLink.com with your preferred delivery date and time, referencing case number REF-FC133194. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Wilson Service Excellence Director LinkLink

ComplaintNest Administrator Alert: We have noticed that LinkLink has not yet responded to your complaint about their personal shopping service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team