Unresolved issue with Phone Providers Ltd. product
Complaint Details
I have been a loyal customer of Phone Providers Ltd. for several years. However, my recent experience has been extremely disappointing. I ordered equipment (order #ORD-1454-ROK-9084) on August 11, 2014, and have encountered encountered rude staff. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Morgan Kshlerin
May 08, 2025 05:24I'm adding this comment to provide additional information. The kitchen knife set from Phone Providers Ltd. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Gerta Simon
May 19, 2025 05:34Dear valued customer, Thank you for bringing this matter to our attention. We at Phone Providers Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our mattress and have initiated an internal investigation (Reference: REF-A998754D). One of our specialists from our Product Support will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Rodriguez Director of Customer Success Phone Providers Ltd. Customer Relations
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