Frustrated with Design Contractors Okayama Ltd.'s lack of response
Complaint Details
I'm writing to complain about the return process I received from Design Contractors Okayama Ltd.. After paying $197.42 for gadget, I found that it encountered rude staff. I've tried resolving this with your customer service team multiple times, including speaking with Trent S., but have not received a satisfactory resolution.
Comments (2)
Julia Tillman
May 13, 2025 05:38I appreciate Design Contractors Okayama Ltd. reaching out, but the solution provided doesn't address my original concern. The replacement jacket has the same defect as the original one I complained about.
Jaime Perales
May 14, 2025 06:06Dear valued customer, Thank you for bringing this matter to our attention. We at Design Contractors Okayama Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-01CC1DA1). One of our specialists from our Resolution Center will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Lewis Customer Advocacy Manager Design Contractors Okayama Ltd. Customer Relations
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Status updateStatus changed to "Resolved"