False promises made by Precision Design Development representative
Complaint Details
On December 3, 2015, I signed up for Precision Design Development's customer support at their Johnstonchester, South Dakota location. I was told that the service would include unit, but after paying $911.36, I discovered this wasn't the case. When I called to resolve this, Karl O. was unhelpful and refused to address my concerns.
Comments (2)
Jazmyn Mills
May 03, 2025 05:22The situation with Precision Design Development has gotten worse. Now they're claiming I never purchased the customization service, despite me providing the receipt and reference number REF-83E1EB5E multiple times.
Zachery Kerluke
May 16, 2025 05:49Dear customer, On behalf of Precision Design Development, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-83E1EB5E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Robinson Director of Customer Success Precision Design Development
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