Unresolved issue with Ultimate Craft product
Complaint Details
I am writing regarding order #ORD-3577-WAF-8222 placed with Ultimate Craft on November 20, 1970. I paid $880.89 for appliance, but when it arrived, I discovered arrived significantly late. I've made numerous attempts to contact customer service, but Ferne H. and other representatives have not been helpful in resolving this matter.
Comments (2)
Lempi Nienow
May 25, 2025 05:34After my initial complaint, Ultimate Craft contacted me to troubleshoot the kitchen knife set. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Clement Doyle
May 24, 2025 05:24Dear valued customer, Thank you for bringing this matter to our attention. We at Ultimate Craft take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smart thermostat and have initiated an internal investigation (Reference: REF-A97484E0). One of our specialists from our Quality Assurance will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Johnson Senior Support Specialist Ultimate Craft Customer Relations
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