Overcharged by Ultimate Craft for service

The situation with Ultimate Craft has gotten worse. Now they're claiming I never purchased the upgrade plan, despite me providing the receipt and reference number REF-02DDCE85 multiple times.

Dear valued customer, Thank you for your complaint regarding the coffee maker you purchased on May 25, 2025. At Ultimate Craft, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $76.53 2. A replacement coffee maker with an extended warranty 3. A store credit of $76.53 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-02DDCE85. We value your business and hope to restore your confidence in our company. Best regards, Joseph Taylor Resolution Center Manager Ultimate Craft

ComplaintNest Administrator Update: We have received confirmation from Ultimate Craft that they are actively working to resolve your complaint. Their representative, Robert Harris, has committed to contacting you within 3 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team