Delayed delivery from Rapid Connections Houston Ltd.
Complaint Details
I purchased a application from Rapid Connections Houston Ltd. on April 26, 1991. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Vallie B. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Ransom Bailey
May 23, 2025 05:34I'm updating my complaint because Rapid Connections Houston Ltd. finally contacted me today. They've offered to replace the microwave, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Admin User (Original)
May 18, 2025 05:59Dear valued customer, Thank you for bringing this matter to our attention. We at Rapid Connections Houston Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-B68FA653). One of our specialists from our Service Excellence will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Robinson Director of Customer Success Rapid Connections Houston Ltd. Customer Relations
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Status updateStatus changed to "Resolved"