Engineering Professionals failed to honor their commitment

I've received an email from Elizabeth Allen at Engineering Professionals offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The coffee maker was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our customer support plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Customer Representative at Engineering Professionals, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $26.96 to your original payment method 2. Added a $26.96 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-3ACA6CC8 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Taylor Allen Senior Customer Representative Engineering Professionals

ComplaintNest Administrator Note: We have reviewed this complaint against Engineering Professionals and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the cookware set. ComplaintNest Support Team