Poor customer service experience with Net-Com

I wanted to update this complaint to mention that a representative from Net-Com called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our vacuum cleaner to our attention. We at Net-Com are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective vacuum cleaner 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary vacuum cleaner accessory kit valued at $45.27 Please contact our dedicated resolution team at support@Net-Com.com with your preferred delivery date and time, referencing case number REF-391F63B4. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Miller Consumer Affairs Director Net-Com

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Net-Com of this issue through multiple channels. They have acknowledged receipt of this complaint on May 13, 2025 and have assigned it reference number REF-391F63B4 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team