Overcharged by Wireless.Pulse for service

It's now been 10 days since my initial complaint, and Wireless.Pulse still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their professional setup.

Dear valued customer, Thank you for bringing your concerns about our smart thermostat to our attention. We at Wireless.Pulse are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smart thermostat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smart thermostat accessory kit valued at $29.91 Please contact our dedicated resolution team at support@Wireless.Pulse.com with your preferred delivery date and time, referencing case number REF-89556956. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Robinson Client Satisfaction Director Wireless.Pulse