Poor customer service experience with Signal.Phone
Complaint Details
I'm writing to complain about the training session I received from Signal.Phone. After paying $587.11 for product, I found that it found unauthorized charges. I've tried resolving this with your customer service team multiple times, including speaking with Annetta Z., but have not received a satisfactory resolution.
Comments (2)
Garrison Schiller
May 18, 2025 05:32It's now been 3 days since my initial complaint, and Signal.Phone still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customization service.
Gabriela Pietsch
May 25, 2025 05:59Dear customer, On behalf of Signal.Phone, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-437D432E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Jones Senior Support Specialist Signal.Phone
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