False promises made by Builders Company representative
Complaint Details
I purchased a account from Builders Company on October 15, 2016. Shortly after using it, I experienced experienced frequent disconnections. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Alysa V. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Max Hartmann
May 18, 2025 05:37After speaking with Taylor Rodriguez from the Quality Assurance at Builders Company, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Jaime Perales
May 24, 2025 05:42Dear customer, On behalf of Builders Company, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-ACF7E77A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Elizabeth Rodriguez Client Support Executive Builders Company
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Status updateStatus changed to "Resolved"