Misleading advertising by Builders Company
Complaint Details
I'm writing to complain about the troubleshooting service I received from Builders Company. After paying $140.36 for subscription, I found that it experienced long delays. I've tried resolving this with your customer service team multiple times, including speaking with Lina S., but have not received a satisfactory resolution.
Comments (2)

Rosalind Hirthe
May 08, 2025 05:38I want to acknowledge that Builders Company has attempted to resolve this issue. However, the solution they're offering (a $341.49 store credit) isn't adequate considering I paid $341.49 for a furniture set that never worked properly.

Daniel Menard
May 14, 2025 05:52Dear valued customer, Thank you for your complaint regarding the furniture set you purchased on April 27, 2025. At Builders Company, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $206.31 2. A replacement furniture set with an extended warranty 3. A store credit of $206.31 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-37007545. We value your business and hope to restore your confidence in our company. Best regards, William Garcia Client Satisfaction Manager Builders Company
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