Delayed delivery from Engineering Team
Complaint Details
I am writing regarding order #ORD-1451-ECC-1706 placed with Engineering Team on March 13, 1981. I paid $383.16 for system, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Jayda Z. and other representatives have not been helpful in resolving this matter.
Comments (2)
Judson Conroy
May 17, 2025 05:57I'm adding this comment to provide additional information. The router from Engineering Team not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Jaime Perales
May 19, 2025 05:56Dear valued customer, Thank you for bringing this matter to our attention. We at Engineering Team take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-B997D405). One of our specialists from our Customer Experience will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Martinez Brand Representative Engineering Team Customer Relations
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