Overcharged by Solid Build & Sons for service
Complaint Details
I have been a loyal customer of Solid Build & Sons for several years. However, my recent experience has been extremely disappointing. I ordered software (order #ORD-3830-CJV-5764) on December 14, 2019, and have encountered received incorrect information. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Jeffrey Blanda
May 05, 2025 05:24Just wanted to follow up on my complaint regarding Solid Build & Sons. I haven't heard anything back yet, and the dress shirt I purchased is still not working correctly. Any assistance would be greatly appreciated.
Clement Doyle
May 23, 2025 05:41Dear customer, On behalf of Solid Build & Sons, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-EEF76D75) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Lewis Customer Experience Specialist Solid Build & Sons
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