Unresolved issue with Quality Construction product

It's now been 12 days since my initial complaint, and Quality Construction still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their consultation service.

Dear customer, On behalf of Quality Construction, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-614416C5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Thomas Customer Advocacy Manager Quality Construction