False promises made by Rapid.Com Juárez representative

Just wanted to follow up on my complaint regarding Rapid.Com Juárez. I haven't heard anything back yet, and the vacuum cleaner I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the coffee maker you purchased on May 8, 2025. At Rapid.Com Juárez, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $305.45 2. A replacement coffee maker with an extended warranty 3. A store credit of $305.45 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-CE3B5506. We value your business and hope to restore your confidence in our company. Best regards, Avery Wilson Customer Retention Manager Rapid.Com Juárez

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Rapid.Com Juárez's mattress and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Rapid.Com Juárez and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team