Overcharged by Solid Works & Sons Inc. for service

After speaking with Jessica Martin from the Technical Support at Solid Works & Sons Inc., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the microwave you purchased on May 22, 2025. At Solid Works & Sons Inc., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $186.75 2. A replacement microwave with an extended warranty 3. A store credit of $186.75 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-856490A8. We value your business and hope to restore your confidence in our company. Best regards, Susan Johnson Support Operations Manager Solid Works & Sons Inc.

ComplaintNest Administrator Update: We have received confirmation from Solid Works & Sons Inc. that they are actively working to resolve your complaint. Their representative, Karen Allen, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team