Build Bros Ltd. provided defective product
Complaint Details
I'm writing to complain about the installation service I received from Build Bros Ltd.. After paying $229.7 for software, I found that it discovered hidden fees. I've tried resolving this with your customer service team multiple times, including speaking with Gage K., but have not received a satisfactory resolution.
Comments (2)
Bruce Stoltenberg
May 15, 2025 05:20The situation with Build Bros Ltd. has gotten worse. Now they're claiming I never purchased the technical support package, despite me providing the receipt and reference number REF-2419822E multiple times.
Claudine Navarro
May 19, 2025 05:39Dear customer, On behalf of Build Bros Ltd., I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-2419822E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Garcia Senior Support Specialist Build Bros Ltd.
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"