Quality issues with Expert Works product
Complaint Details
I have been a loyal customer of Expert Works for several years. However, my recent experience has been extremely disappointing. I ordered gadget (order #ORD-8069-AWX-5854) on November 11, 2006, and have encountered stopped working after two weeks. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Carleton Pollich
May 16, 2025 06:08It's now been 11 days since my initial complaint, and Expert Works still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their technical support package.
Montana Yundt
May 12, 2025 05:53Dear customer, On behalf of Expert Works, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-EF8051CE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer King Account Manager Expert Works
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Status updateStatus changed to "Resolved"