False promises made by Advanced-Homes representative

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Advanced-Homes. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Advanced-Homes take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-B1567698). One of our specialists from our Customer Advocacy will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Hernandez Customer Service Director Advanced-Homes Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Advanced-Homes of this issue through multiple channels. They have acknowledged receipt of this complaint on April 12, 2025 and have assigned it reference number REF-B1567698 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team