Unresolved issue with Projects Bros Ltd. product

An update to my situation: I've now spoken with three different representatives from Projects Bros Ltd., and each has given me conflicting information about how to resolve the issue with my handbag. This is extremely frustrating.

Dear customer, On behalf of Projects Bros Ltd., I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-B23F2A9E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Jones Brand Representative Projects Bros Ltd.

ComplaintNest Administrator Update: We have received confirmation from Projects Bros Ltd. that they are actively working to resolve your complaint. Their representative, David Clark, has committed to contacting you within 14 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team