Refund refused by Renovations Bros
Complaint Details
I am writing regarding order #ORD-7912-AOF-1372 placed with Renovations Bros on August 6, 1993. I paid $399.56 for software, but when it arrived, I discovered discovered hidden fees. I've made numerous attempts to contact customer service, but Dawson S. and other representatives have not been helpful in resolving this matter.
Comments (2)
Stephan Wiegand
May 24, 2025 05:30An update to my situation: I've now spoken with three different representatives from Renovations Bros, and each has given me conflicting information about how to resolve the issue with my coffee maker. This is extremely frustrating.
Jennie Brown
May 20, 2025 06:06Dear customer, On behalf of Renovations Bros, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-F277335B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Young Brand Representative Renovations Bros
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