Warranty claim denied by Wave Broadband LLC

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Wave Broadband LLC. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Wave Broadband LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our furniture set and have initiated an internal investigation (Reference: REF-8AAD11AD). One of our specialists from our Customer Advocacy will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Anderson Client Experience Manager Wave Broadband LLC Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Wave Broadband LLC and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the furniture set. ComplaintNest Support Team