Delayed delivery from Projects Bros Inc.
Complaint Details
I want to report a serious concern with Projects Bros Inc.'s product that I purchased on February 28, 1993 from your Port Hassan, Michigan store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Mateo L., but my issue remains unresolved.
Comments (2)
Kaelyn Pfeffer
May 02, 2025 05:48After my initial complaint, Projects Bros Inc. contacted me to troubleshoot the headphones. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Brenna Hilpert
May 18, 2025 05:51ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Projects Bros Inc.'s smartphone and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Projects Bros Inc. and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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Complaint Timeline
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Status Update
Status updateStatus changed to "Under Review"