Projects Bros Inc. failed to honor their commitment

I wanted to update this complaint to mention that a representative from Projects Bros Inc. called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Projects Bros Inc. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-3D4233A5). One of our specialists from our Executive Customer Care will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Lee Customer Experience Specialist Projects Bros Inc. Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Projects Bros Inc. of this issue through multiple channels. They have acknowledged receipt of this complaint on April 27, 2025 and have assigned it reference number REF-3D4233A5 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team