Refund refused by Master Homes

I'm adding this comment to provide additional information. The formal shoes from Master Homes not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Master Homes are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $171.55 Please contact our dedicated resolution team at support@Master Homes.com with your preferred delivery date and time, referencing case number REF-F00B6379. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Thompson Resolution Center Director Master Homes

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Master Homes of this issue through multiple channels. They have acknowledged receipt of this complaint on May 4, 2025 and have assigned it reference number REF-F00B6379 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team