Frustrated with Modern-Renovations's lack of response

After speaking with Susan Lee from the Support Operations at Modern-Renovations, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at Modern-Renovations are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $432.70 Please contact our dedicated resolution team at support@Modern-Renovations.com with your preferred delivery date and time, referencing case number REF-9F44FDEE. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Taylor Client Relations Director Modern-Renovations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Modern-Renovations's winter coat and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Modern-Renovations and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team