Cell Communications Hyderabad failed to honor their commitment

I'm updating my complaint because Cell Communications Hyderabad finally contacted me today. They've offered to replace the blender, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Cell Communications Hyderabad take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our coffee maker and have initiated an internal investigation (Reference: REF-BC08CE9D). One of our specialists from our Support Operations will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Martin Support Team Lead Cell Communications Hyderabad Customer Relations