Frustrated with Wireless-Net Suzhou's lack of response

I'm updating my complaint because Wireless-Net Suzhou finally contacted me today. They've offered to replace the smart thermostat, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Wireless-Net Suzhou, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-09D03269) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Richard Young Client Relations Manager Wireless-Net Suzhou